ALM0106 - The media server is detecting handled ACD calls between 11:30pm and 12:30am without the "This enterprise operates 24 hours a day" option enabled


Article ID: 51664 - Last Review: September 25th, 2012

DESCRIPTION

The media server is detecting handled ACD calls between 11:30pm and 12:30am without the "This enterprise operates 24 hours a day" option enabled.

SEVERITY

Minor 



IMPACT

If the hours of operation are set incorrectly, reporting inaccuracies may result.

TROUBLESHOOTING STEPS

If this call center operates 24 hours a day, enable the "This enterprise operates 24 hours a day" option. This option is located in YourSite Explorer => Media Servers => Data Summary options



APPLIES TO

CCM 6.0 SP1 FP1 

Keywords: ALM0105 24 hours 11:30pm 12:30am ACD


Posted Tuesday, September 25, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51664.aspx