Callback Queue Performance by Agent report is listing the same agent multiple times


Article ID: 51790 - Last Review: December 21, 2012

PROBLEM

When running a Callback Queue Performance by Agent report we find that each agent is listed multiple times, duplicating information.  The numbers are accurate, so long as you do not attempt to add the duplicate entries together.



RESOLUTION

We aim to have this issue resolved in our upcoming Atlantic release.

Internal reference number (TFS) 96461 



APPLIES TO

IVR 6.0.2.0 

Keywords: callback queue performance by agent report duplicate multiple


Posted Friday, December 21, 2012 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51790.aspx