Axxess\5000 Collector service not recovering from network related crash

Article ID: 51796 - Last Review: January 2, 2013


In one 5000/Axxess environment we have seen cases of the Collector service crashing and not recovering.


The Collector service crashes without throwing any errors.  Due to system resource issues the Server Monitoring Agent is not active, and cannot restart the Collector. 


We are currently building HotFix KB96650 to address this issue in  The code fix will then be included in the next available fix pack. We expect this to be the release.

Internal reference number (TFS) 96647 


Keywords: 5000 axxess collector crash recover SMA

Posted Wednesday, January 02, 2013 by amontpetit