Article ID: 51799 - Last Review: January 7, 2013
PROBLEM
If you create a transfer condition using a destination from the pre-populated list of queues, then attempt to change the destination to an external number, it will not save and the IVR will continue to route to the queue.
RESOLUTION
You can work around this issue by deleting and recreating the transfer condition.
We are aiming to have a permanent resolution for this issue in our upcoming Atlantic release.
Internal reference n umber (TFS) 97077
APPLIES TO
IVR 6.0 and newer
Keywords: transfer condition external