5.8.0.9 Smart Algorithms - When incoming MCC causes Voice to go MakeBusy, Voice must remove Make Busy manually


Article ID: 51809 - Last Review: January 8, 2013

PROBLEM

When using Smart Algorithms, if an e-mail or chat comes in and sets voice to make busy, the voice status will not clear once the MCC item is completed.  Voice must have make busy removed manually. 

RESOLUTION

We aim to have this issue resolve din our upcoming Atlantic release.

Internal reference number (TFS) 97662 



APPLIES TO

MCC 5.8.0.9 

Keywords: smart algorithms voice remove make busy manually


Posted Tuesday, January 08, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51809.aspx