6.0.0.1 to 6.0.2.0 - Account Codes entered in Inter-Tel environment is causing double-peg of ACD calls


Article ID: 51818 - Last Review: January 16, 2013

PROBLEM

In an Inter-Tel (5000/Axxess) environment, Account Codes entered generate extra SMDR records, and are causing double-pegging for ACD call counts. 




RESOLUTION

We are planning to have this issue resolved in version 6.0.2.2

Internal reference number (TFS) 99166 



APPLIES TO

6.0.0.1 to 6.0.2.0 

Keywords: inter-tel intertel 5000 axxess account code acd count double peg double-peg


Posted Wednesday, January 16, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51818.aspx