Article ID: 51818 - Last Review: January 16, 2013
PROBLEM
In an Inter-Tel (5000/Axxess) environment, Account Codes entered generate extra SMDR records, and are causing double-pegging for ACD call counts.
RESOLUTION
We are planning to have this issue resolved in version 6.0.2.2
Internal reference number (TFS) 99166
APPLIES TO
6.0.0.1 to 6.0.2.0
Keywords: inter-tel intertel 5000 axxess account code acd count double peg double-peg