Queue reports show much higher handled count that associated Agent reports


Article ID: 51829 - Last Review: January 28, 2013

PROBLEM

Queue reports pegging correctly, but Agent reports are missing handled calls.



RESOLUTION

We expect to have this issue resolved in our 6.0.2.1 release.

Internal Reference Number (TFS) 99712 



APPLIES TO

6.0.0.3 to 6.0.2.0 

Keywords: queue agent report handled peg pegging inaccurate


Posted Monday, January 28, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51829.aspx