6.0.1.1 - Delay in CCC when right-clicking on an Agent Card (INTERNAL)


Article ID: 51835 - Last Review: February 1, 2013

PROBLEM

In 6.0.1.1 through 6.0.2.0 when right-clicking on an Agent Card in CCC, there is sometimes a noticeable delay before the menu appears.

You can correct this by clicking on the Application Menu => Options => and unchecking the Display monitor device control option.

For a more detailed instruction, please see article:  www.prairiefyre.com/kb/KnowledgebaseArticle51219.aspx




RESOLUTION

We expect to have this issue resolved in 6.0.2.1.

Internal Reference Number (TFS) 100473 



APPLIES TO

6.0.1.1 through 6.0.2.0 

Keywords: CCC delay contact center client right-click agent card


Posted Monday, January 28, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51835.aspx