IVR Callback reporting inaccurate


Article ID: 51837 - Last Review: January 30, 2013

PROBLEM

When running IVR Callback reports, some agents are being attributed with calls being rejected incorrectly, or same call being pegged multiple times. 



RESOLUTION

This issue is being addressed in our 6.0.2.1 release.

Internal Reference Number (TFS) 88738 



APPLIES TO

6.0.1.0 

Keywords: ivr callback report reporting


Posted Wednesday, January 30, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51837.aspx