Discrepancies in Short Abandons when comparing reports from 5.8.0.9 to 6.0.1.1


Article ID: 51839 - Last Review: January 30, 2013

PROBLEM

When running a Queue Group Performance by Queue report using the same raw data in 5.8 and 6.0.1.1 we find that there is a significant difference in short abandon count. 




RESOLUTION

This issue is being resolved in our 6.0.2.1 release.

Internal Reference Number (TFS) 100759 



APPLIES TO

6.0.1.1 

Keywords: queue group performance 5.8 6.0.1.1 short abandon


Posted Wednesday, January 30, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51839.aspx