Agent Group Event by Period reports show discrepancies when comparing 5.8 to 6.0.1.1


Article ID: 51842 - Last Review: January 30, 2013

PROBLEM

Agent Group Event by Period reports appear to be adding work timer to make busy time when run in 6.0.1.1 




RESOLUTION

This issue is being resolved in 6.0.2.1

Internal Reference Number (TFS)  99493



APPLIES TO

6.0.1.1 

Keywords: agent group event by period work timer make busy inaccurate discrepancies


Posted Wednesday, January 30, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51842.aspx