6.0.2.0 - Work timer duration not being included when ACD call was transferred


Article ID: 51862 - Last Review: February 12, 2013

PROBLEM

When an agent takes an ACD call then transfers it to another agent, the second agent does not get any Work Timer time pegged.




RESOLUTION

This issue is expected to be resolved in 6.0.2.2

Internal Reference Number (TFS) 102245 



APPLIES TO

6.0.2 

Keywords:


Posted Tuesday, February 12, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51862.aspx