6.0.2.0 - Agent Group Performance by Agent report does not work when set to French Canadian output


Article ID: 51865 - Last Review: February 14, 2013



PROBLEM

When set to French - Canada output, the Agent Group Performance by Agent report will return No Data.

 

As a workaround, if you run this same report and go to the Advanced tab to select French - Europe as the output language, it will run normally. 



RESOLUTION

This issue will be resolved in our upcoming Atlantic release.

 

Internal Reference NUmber (TFS) 102336 





APPLIES TO

6.0.2

 

Keywords: agent group performance by agent french canada canadian no data




Posted Thursday, February 14, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51865.aspx