Hotfix KB102331 - Account code improvements in InterTel 5000 environments

Article ID: 51878 - Last Review: March 13, 2013


  • This hotfix addresses several issues with Account Codes in InterTel 5000 environments.
  • Account Code Group by Account Code, Number of Codes Entered column not adding up properly.
  • Discrepancies in AccountCode related reports.
  • Realtime Summary Overpegs Queues when Account Codes are Entered.
  • Account Codes entered are doubling the ACD call count for Queue intraday reporting and CCC realtime. 



This hotfix must be installed onto version 6.0.2

1. Download the attached KB102331.EXE file to the Enterprise Server.
2. Double-click the KB102331.EXE file and follow the on-screen prompts.

NOTE: Applying this hotfix will stop and restart prairieFyre services.  In order to avoid service interruption, we recommend applying this hotfix after hours or during a scheduled maintenance window.



Keywords: InterTel 5000 account code codes kb102331 102331

Posted Wednesday, March 13, 2013 by amontpetit