Salesforce – CTI Adapter not loading in Internet Explorer 8

Article ID: 51886 - Last Review: April 16, 2013


Once you are logging in to, the adapter will not load. The only option that will be available is the Connect CTI Adapter button located in the top left hand side of the main page; Clicking the button, the CTI adapter does not load. 


As of the Spring 2013 Edition of SalesForce the SalesForce connector no longer supports IE 8. 


This occurs only on Internet Explorer 8, but not in version 9 or 10. The workaround is to upgrade your internet browser to the latest version. 


SalesForce Spring 2013 Edition 

Keywords: SalesForce Spring Edition 2013 IE8 Internet Explorer 8 Connector

Posted Wednesday, March 20, 2013 by amontpetit