Hotfix KB107212 - File Synchronisation does not work with Geodispersed CCM and remote IVR servers

Article ID: 51895 - Last Review: April 9, 2013


In an environment where a remote IVR server is in a different time zone (specifically an earlier time) than the Enterprise Server, file synchronization will not complete correctly.  This can cause ports on the remote IVR server to go into a Ring No Answer state.

Because of this issue, no changes to callflows will propogate to the remote servers at all until the Hotfix is installed.


NOTE: This hotfix must be installed on top of

1. Download the attached KB107212.EXE file to the Enterprise Server.
2. Double click the KB107212.EXE file and follow the on-screen prompts.
3. The update will automatically be passed to all remote servers.

NOTE: Installing this hotfix will stop and restart all prairieFyre services on the Enterprise server.  In order to avoid service interruption we recommend applying the hotfix after hours or during a scheduled maintenance window.


Keywords: KB107212 107212 file sync synchronization geodispersed different time zone

Posted Friday, April 05, 2013 by amontpetit