Discrepancies between Agent Performance and Agent Event reports


Article ID: 51907 - Last Review: April 17, 2013

PROBLEM

Agent Performance reports showing higher call counts than Agent Event or Agent Inbound Trace. 




RESOLUTION

This issue will be resolved in our 6.0.2.2 release.

Internal Reference Number (TFS) 104961



APPLIES TO

6.0.2 

Keywords: agent performance double peg


Posted Wednesday, April 17, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51907.aspx