IVQ Call # column shows the Number in Monitor, not position in Queue

Article ID: 51909 - Last Review: April 17, 2013


When calls enter the Interactive Visual Queue when monitoring multiple queues new calls are added to the monitor in random order.  When sorting by the # column on the far left it appears as though calls are skipping places in the queue. These are still answered in order of longest waiting for each queue, however the monitor is not clear.


This feature will be updated to be more clear in our upcoming Atlantic release. 

Internal Reference Number (TFS) 105291



Keywords: IVQ Interactive Visual Queue monitor call # column sort sorting calls answered order

Posted Wednesday, April 17, 2013 by amontpetit