IVQ Call # column shows the Number in Monitor, not position in Queue


Article ID: 51909 - Last Review: April 17, 2013

PROBLEM

When calls enter the Interactive Visual Queue when monitoring multiple queues new calls are added to the monitor in random order.  When sorting by the # column on the far left it appears as though calls are skipping places in the queue. These are still answered in order of longest waiting for each queue, however the monitor is not clear.

RESOLUTION

This feature will be updated to be more clear in our upcoming Atlantic release. 

Internal Reference Number (TFS) 105291



APPLIES TO

6.0.2 

Keywords: IVQ Interactive Visual Queue monitor call # column sort sorting calls answered order


Posted Wednesday, April 17, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51909.aspx