HotFix - KB106897 - Reporting and Summarization improvements

Article ID: 51918 - Last Review: April 24, 2013


This HotFix addresses several issues:

  • Extension Accounting by Interval by Call Type returning "No Data" when there should be data for that time period.
  • Overnight Summarization failing after upgrade to
  • Malformed DateTime value single record causes Summarization to fail.
  • Reporting service throwing Index out of range exception when running Extension Accounting by Interval by Call Type.


This HotFix must be applied on top of CCM version

1. Download the attached KB106897.EXE file to the Enterprise Server.
2. Double-click the KB106897.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart all prairieFyre services.  In order to avoid service interruption, we recommend installing the hotfix after business hours, or during a scheduled maintenance window.


Keywords: extension accounting by interval by call type no data index out of range exception summarize overnight maintenance

Posted Wednesday, April 24, 2013 by amontpetit