Unable to summarize data for a day if SMDR contains "Called external hot desk user" records


Article ID: 51928 - Last Review: May 2, 2013

PROBLEM

If the raw SMDR contains a record for a "called external hot desk user" call and that record does not have a value for Called Party or Time to Answer that day will not summarize properly.



RESOLUTION

This issue is resolved in 6.0.2.2

Internal Reference Number (TFS) 106589



APPLIES TO

6.0.2 

Keywords: called external hot desk user time to answer called party summarize error


Posted Thursday, May 02, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle51928.aspx