Article ID: 52012 - Last Review: December 19, 2013
PROBLEM
Intermittently the Softphone toolbar in Contact Center Client will display as a red X across a white background.
CAUSE
When using some buttons in the Softphone toolbar, the toolbar requires a graphic or tooltip change. The original implementation was done in a non-thread-safe manner. In rare cases this allowed a conflict in the interface that would throw an error, visually identified by a red X covering the toolbar.
RESOLUTION
Code on the toolbar buttons has been updated to always function in a thread-safe fashion.
INSTALLATION
This Hotfix was included in our 6.0.2.3 release. If you have a specific business reason for being unable to upgrade, and still require this hotfix, please contact MiContact Center support.
APPLIES TO
CCM 6.0.2.2_Rev2
Keywords: softphone PSM toolbar red X