HotFix KB121992 - Softphone toolbar displaying red X intermittently

Article ID: 52012 - Last Review: December 19, 2013


Intermittently the Softphone toolbar in Contact Center Client will display as a red X across a white background. 


When using some buttons in the Softphone toolbar, the toolbar requires a graphic or tooltip change.  The original implementation was done in a non-thread-safe manner.  In rare cases this allowed a conflict in the interface that would throw an error, visually identified by a red X covering the toolbar. 


Code on the toolbar buttons has been updated to always function in a thread-safe fashion.


This Hotfix was included in our release.  If you have a specific business reason for being unable to upgrade, and still require this hotfix, please contact MiContact Center support.



Keywords: softphone PSM toolbar red X

Posted Friday, July 19, 2013 by amontpetit