HotFix KB121992 - Softphone toolbar displaying red X intermittently


Article ID: 52012 - Last Review: December 19, 2013

PROBLEM

Intermittently the Softphone toolbar in Contact Center Client will display as a red X across a white background. 



CAUSE

When using some buttons in the Softphone toolbar, the toolbar requires a graphic or tooltip change.  The original implementation was done in a non-thread-safe manner.  In rare cases this allowed a conflict in the interface that would throw an error, visually identified by a red X covering the toolbar. 


RESOLUTION

Code on the toolbar buttons has been updated to always function in a thread-safe fashion.



INSTALLATION

This Hotfix was included in our 6.0.2.3 release.  If you have a specific business reason for being unable to upgrade, and still require this hotfix, please contact MiContact Center support.


APPLIES TO

CCM 6.0.2.2_Rev2 

Keywords: softphone PSM toolbar red X


Posted Friday, July 26, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52004.aspx