ALM0122 - Storage service is not polling


Article ID: 52019 - Last Review: August 19, 2013

DESCRIPTION

The Storage Service is not polling emails from the configured Mail Servers or the polling process is taking a long time to complete.



SEVERITY

Major 



IMPACT

This prevents new emails from being correctly loaded into the system. 



TROUBLESHOOTING STEPS

To troubleshoot this alarm, please do the following:

  • Verify that the Storage Service is started and executing correctly.
    • You can validate the Storage service activities in the StorageService.log log file found in the default path [InstallDir]\CCM\Logs\.
  • Verify that the configured Mail Servers are active and responding correctly to requests.
    • You can test your mail settings in YourSite Explorer. There are separate test buttons for incoming and outgoing settings.
  • Verify that the network connections for each Mail Server are performing as expected.
    • Attempt to log in to the email server using another client application. 


APPLIES TO

7.0 I6 (beta) 

Keywords: ALM0122 storage service email MCC not polling


Posted Monday, August 19, 2013 by amontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52019.aspx