HotFix KB155493 - IVR Callback requests with preferred date/time does not allow to be reselected if incorrect

Article ID: 52038 - Last Review: September 20, 2013


When leaving an IVR Callback, and the system is prompting for a preferred date and time, you are given an option to confirm whether the date and time selected are correct.  If you select 'no' you are still not offered a chance to enter a new date and time. 


The menu option to confirm was included, but the system skips to submitting callback. 


Code was added so that you can now correct your specified date and time. 


This hotfix is to be applied on top of

1. Download the attached KB155493.EXE file to the Enterprise Server.
2. Double-click the KB155493.EXE file and follow the on-screen prompts.

NOTE: Installing this update will restart the prairieFyre services.  In order to avoid service interruption, we recommend applying the hotfix after hours, or during a scheduled maintenance window.



Keywords: 155493 KB155493 callback preferred date time incorrect correct reselect

Posted Friday, September 20, 2013 by andrew_montpetit