SMDR Inspector rounding phone numbers when exporting results to Excel

Article ID: 52040 - Last Review: September 25, 2013


You are exporting results from the SMDR Inspector to Excel, and find that the phone numbers appear to be rounded. 


Phone numbers are rounded off.  eg:  918002998597 is exported to Excel as 918003000000.

You have Microsoft Office 2010 Pro Plus 64-bit installed on the Enterprise Server. 


Microsoft Office 2010 Pro Plus 64-bit requires the removal of a required pre-requisite for MiContact Center; the Microsoft Data Access Engine 2007


Uninstall Microsoft Office 2010 Pro Plus 64-bit, and replace it with another supported version of Office (2007, or the 32-bit version of 2010). 


CCM 6.0.X.X 

Keywords: office excel 2010 64-bit 64bit 64 bit SMDR inspector export

Posted Wednesday, September 25, 2013 by andrew_montpetit