SMDR Inspector rounding phone numbers when exporting results to Excel


Article ID: 52040 - Last Review: September 25, 2013

PROBLEM

You are exporting results from the SMDR Inspector to Excel, and find that the phone numbers appear to be rounded. 



SYMPTOMS

Phone numbers are rounded off.  eg:  918002998597 is exported to Excel as 918003000000.

You have Microsoft Office 2010 Pro Plus 64-bit installed on the Enterprise Server. 



CAUSE

Microsoft Office 2010 Pro Plus 64-bit requires the removal of a required pre-requisite for MiContact Center; the Microsoft Data Access Engine 2007



WORKAROUND

Uninstall Microsoft Office 2010 Pro Plus 64-bit, and replace it with another supported version of Office (2007, or the 32-bit version of 2010). 



APPLIES TO

CCM 6.0.X.X 

Keywords: office excel 2010 64-bit 64bit 64 bit SMDR inspector export


Posted Wednesday, September 25, 2013 by andrew_montpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52040.aspx