IVR - Blind Transfers disconnecting before being completed

Article ID: 52047 - Last Review: October 16, 2013


Blind Transfers in IVR are dropping before they can be completed 


In your transfer properties there is a timeout value which indicates how long IVR will wait before disconnecting a transfer.  In some cases the transfer may take longer than the default 10 seconds, such as international calls. 


If you are experiencing this issue, you should increase the callback timeout accordingly.

1. You can find this setting by opening YourSite Explorer, and going to Visual Workflow Manager.
2. Open your Call Flow and find the Transfer Activity
3. In the Properties locate the Timeout value and update accordingly.


IVR 6.0.X.X 

Keywords: timeout blind transfer disconnect fail

Posted Wednesday, October 16, 2013 by andrew_montpetit