CCC - Outlook Screenpop not functioning


Article ID: 52072 - Last Review: November 28, 2013

PROBLEM

You have configured the enterprise to use Microsoft Outlook Contact Information, but the screenpop is not working. 



RESOLUTION

A fix to this component in 6.0.0.1 changed the default location for the plugin files.  In order to re-point them correctly:

1. Open YourSite Explorer.
2. Navigate to the Enterprise Server section.
3. Click on the Screenpop tab.
4. Ensure that the Launch an application or Web page when agents answer ACD calls box is checked.
5. Navigate away from the Display caller-specific Microsoft Outlook Contact information and create journal entries option.
6. Navigate back to the Display caller-specific Microsoft Outlook Contact information and create journal entries option.
7. Click Save at the top of YourSite Explorer.

NOTE: This feature is being discontinued in our 7.0 release.

APPLIES TO

CCM 6.0.0.1 and newer. 

Keywords: ccc outlook screenpop


Posted Thursday, November 28, 2013 by andrew_montpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52072.aspx