HotFix KB161732 - YourSite Explorer and IVR Inbound service memory usage is abnormally high

Article ID: 52082 - Last Review: January 10, 2013


This HotFix addresses two issues:

  • In rare cases, when there are many ports in hunt groups assigned to workflows, YourSite Explorer was showing abnormally high memory usage, and throwing fatal errors.
  • In one customer environment we found the IVR services running with unusually high memory usage, sometimes resulting in routing failures.


    Code fixes have been implemented to protect against these issues.

    This hotfix is to be installed onto version

    1. Download the attached KB161732.EXE to the Enterprise Server.
    2. Double click the KB161732.EXE and follow the on-screen prompts.

    NOTE: Installing this update with stop and restart all the prairieFyre services.  In order to avoid service interruptions we recommend installing the Hotfix outside business hours or during a scheduled maintenance window.

    NOTE: We are currently experiencing a technical difficulty with the direct download due to the size of this Hotfix installer.  If you require this hotfix, please contact Customer Support for temporary FTP access.

    NOTE: Once this Hotfix is installed, you must also install KB162606 to correct an interface issue in YourSite Explorer.


    Keywords: 161732 KB161732 YSE yoursite explorer memory usage fata error

    Posted Friday, December 20, 2013 by andrew_montpetit