HotFix KB163064 - Failover to remote IVR server failed due to corrupted cache file

Article ID: 52090 - Last Review: January 21, 2014


During a failover situation, while the remote IVR server has an incomplete or corrupt cache of the IVR settings, the IVR may not fail over correctly.


In the IVRInbound log on the Failover server we see log entries like the following:

Info: 9/3/2013 8:40:05 AM   Loading DSYourSite from local disk cache.
Error: 9/3/2013 8:40:07 AM   LoadDataSetFromCache:: Error loading data from disk cache. Clearing Disk Cache 



This Hotfix is to be installed onto

1. Download the attached KB163064.EXE file to the Enterprise Server.
2. Double-click the KB163064.EXE file and follow the on-screen prompts.

NOTE: Installing this update will stop and restart all the prairieFyre services.  In order to avoid service interruption we recommend installing it after hours, or during a scheduled maintenance window.


Keywords: Failover IVR cache DSYoursite 163064 KB163064

Posted Tuesday, January 21, 2014 by andrew_montpetit