HotFix KB164757 - Requeued calls not getting Music on Hold / Queues configured for 'Dial out of Queue' dropping calls

Article ID: 52112 - Last Review: February 11, 2014


This hotfix addresses two issues:

  • Calls that are requeued no longer received Music on Hold or Queue Announcements.
  • Queues configured for 'Dial out of Queue' sometimes dropping calls because the router believes that they are non-ACD calls. 


This hotfix is to be installed on top of

1. Download the attached KB164757.EXE file to the Enterprise Server.
2. Double click the KB164757.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will stop and restart the prairieFyre services.  In order to avoid service interruption, we recommend installing it after hours or during a scheduled maintenance window. 


Keywords: 164757 KB164757 MOH music requeue requeued drop dropped dropping call calls

Posted Tuesday, February 11, 2014 by andrew_montpetit