HotFix KB173041 - Music on Hold, Agent presence, and Queue Now Chart fixes

Article ID: 52123 - Last Review: March 10, 2014


This hotfix addresses three issues:

  • Music On Hold volume going up and down while the customer is listening.
  • Contact Center Client Queue Now Charts throwing a licensing error.
  • Presence errors preventing agents from taking ACD calls. 



This hotfix is to be installed onto

1. Download the attacked KB173041.EXE file to the Enterprise Server.
2. Right-click the KB173041.EXE file and Run As Administrator.
3. Follow the on-screen prompts. 

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruptions we recommend installing after hours or during a scheduled maintenance window.



Keywords: 173041 KB173041 MOH Music on hold CCC queue now chart presence

Posted Monday, March 10, 2014 by andrew_montpetit