HotFix KB173890 - CCC Chat window opens twice when using a saved CCC profile

Article ID: 52124 - Last Review: March 12, 2014


When using a saved CCC profile you open the CCC Chat. Two windows open instead of one.


This hotfix is to be installed onto CCM 7.0 with KB164741 (available through

1. Download the attached KB173890.EXE to the Enterprise Server.
2. Double-click the KB173890.EXE file and follow the on-screen prompts.
3. Ensure all client computers close and re-launch the Contact Center Client.

NOTE: Installing this hotfix will stop and restart the prairieFyre services.  To avoid service interruption, we recommend applying it after hours or during a scheduled maintenance window.


7.0 with KB164741 

Keywords: CCC Chat two twice window saved profile

Posted Wednesday, March 12, 2014 by andrew_montpetit