When adding an ODBC connection for IVR, ensure that you are using the 32bit Windows Server tool

Article ID: 52125 - Last Review: March 12, 2014


When adding an ODBC connection via Windows Server for use with your IVR workflow, you find that IVR does not recognize the connection created.


By default, a 64 bit server will use the 64 bit ODBC connection tool.  IVR is currently looking to the 32 bit tool for the connection information. 


When creating your ODBC connection on a 64 bit server, use the built in 32 bit tool.  By default this will be found in: C:\Windows\SysWOW64\odbcad32.exe 


IVR 7.0 and 6.0, 64 bit Windows 

Keywords: ODBC 64 32 bit

Posted Wednesday, March 12, 2014 by andrew_montpetit