HotFix KB176785 - Softphone Hot desking agent does not remain active through a combined PBX and SRC failure.

Article ID: 52130 - Last Review: April 22, 2014


Hot desking agents using softphone were dropping their connections during a combined PBX and SRC failure, instead remaining resilient. 


This hotfix is to be applied on top of version

1. Download the attached KB176785.EXE to the Enterprise Server. 
2. Double-click the attached KB176785.EXE and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption, we recommend installing this patch after hours, or during a scheduled maintenance window.


Keywords: 176785 KB176785 softphone resilient resiliency hotdesk hotdesking hot desk desking PBX SRC

Posted Tuesday, April 22, 2014 by andrew_montpetit