HotFix KB179467 - Collector service failing to connect to .Net Enterprise Service due to SRC communication error

Article ID: 52135 - Last Review: April 25, 2014


In an environment where call recording is being configured, but there are communications issues with the SRC, the collector service was failing to connect to the .NET Enterprise service.  This resulted in a loss of data collection. 


This hotfix is to be applied onto Version

1. Download the attached KB179467.EXE file to the Enterprise Server.
2. Double-click the KB179467.EXE file and follow the on-screen prompts. 

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruption, we recommend applying the patch after hours or during a scheduled maintenance window.


Keywords: 179467 KB179467 redbox src collector enterprise server

Posted Friday, April 25, 2014 by andrew_montpetit