7.0 - When upgrading from 6.x to 7.0.0.0 or installing fresh 7.0.0.0, Callback Inbound subroutine is missing an activity


Article ID: 52153 - Last Review: June 6, 2014

PROBLEM

When upgrading from 6.x to 7.0.0.0 or installing fresh 7.0.0.0, the default callback inbound subroutine is missing a set variables activity named (Clear Caller's Phone Number) which sets the <<CallbackClientNumber>> = 0 if the number matches the exclusion list (i.e. a 1800 number...)

 




RESOLUTION

You can import a complete version of the default callback inbound subroutine from:  <InstallDir>\CCM\Services\ConfigService\Resources\DefaultWorkflows\en\Default Inbound Voice Callback Subroutine.en.xaml 



APPLIES TO

7.0.0.0 and newer. 

Keywords: default callback subroutine activity missing


Posted Friday, June 06, 2014 by andrew_montpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52153.aspx