Mitel 5000 - Realtime behavior when transferring ACD calls


Article ID: 52159 - Last Review: June 26, 2014

INFORMATION

The realtime data provided by a Mitel 5000 is occasionally not the same as a 3300.  Transferring of ACD calls is one of these cases.

In the following scenario, an External number calls a Queue (Hunt Group) and is delivered to an Agent.  That agent then presses the CONF button and dials a 2nd extension.  The agent then presses CONF twice to bring the ACD caller into a 3-way conversation, and then drops off the call.  This leaves the 2nd extension and the External caller talking.

In a Mitel 5000 environment, this will show the 2nd extension on a Non ACD call.



APPLIES TO

6.0, Mitel 5000 

Keywords: Mitel 5000 realtime real-time conference transfer ACD non


Posted Thursday, June 26, 2014 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52159.aspx