When assigning a queue to a new schedule outside business hours, unable to set queue DND

Article ID: 52172 - Last Review: July 14, 2014


You will be unable to set a queue to DND status in the following scenario:
1. You created a new schedule outside of it's business hours
2. You applied this schedule to a queue which has no configuration yet for ICC Queue Controls
3. The queue shows a ACD status. 
4. You will need to set the queue to DND manually.


The schedule will next evaluate/change the queue state when it crosses a schedule threshold.  Until then the queue will remain on current state, waiting for the schedule to modify it.


7.0 and newer 

Keywords: schedule queue DND

Posted Monday, July 14, 2014 by AndrewM