5.10.6.0 - HowTo: set Lync to provide ACD presence in other languages


Article ID: 52239 - Last Review: February 3, 2015

PROBLEM

In MiContact Center for Microsoft Lync Version 5.10.6.0 we support English, German, Dutch, and French languages for ACD presence.   



RESOLUTION

The Lync Front End server can process ACD presence in other languages.  In order to do so you will need to do the following:

1. On the MiContact Center for Microsoft Lync Enterprise Server stop the prairieFyre Enterprise Router Service.
2. Go to [InstallDir]\CCM\Services\RouterService\.
3. Open the OrandaRouterService.exe.config file in notepad.
4. Find the AdditionalLCID setting, and change the value to according to the LCID in following Microsoft article.
5. Save the file.
6. Start the prairieFyre Enterprise Router Service.



APPLIES TO

5.10.6.0 and newer 

Keywords: LCID language regional localization acd presence


Posted Tuesday, February 03, 2015 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52239.aspx