WFS - The start time in forecasting view does not correspond to what is set in Historical data time frame


Article ID: 52317 - Last Review: August 6, 2015

PROBLEM

When performing a forecast you notice that the start time does not correspond with the configured setting in Historical data. 



SYMPTOMS

In this scenario your WFS client is running on a client computer that is set to a different time-zone than the MiContact Center server.  This causes a calculation error when determining the start time.



RESOLUTION

In order to perform this task the WFS client must be on a computer configured for the same time zone as the MiContact Center server. 



APPLIES TO

WFS, all versions 

Keywords: WFS workforce scheduling forecasting tool view start time historical time zone time-zone


Posted Thursday, August 06, 2015 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52317.aspx