ALM0155 - Elasticsearch is down


Article ID:  - Last Review: October 6, 2015

DESCRIPTION

This alarm is raised when Elasticsearch does not respond to connection attempts, search queries, and indexing (read/write) requests.



SEVERITY

High 



IMPACT

The Storage Service cannot function, and search queries in multimedia will be non-responsive. 



TROUBLESHOOTING STEPS

1. Collect a support package using the Contact Center Client.
2. Restart the Elasticsearch service.
3. Contact support to investigate the cause of the service failure. 



APPLIES TO

MiCC Version 8.0 or newer 

Keywords: ALM0155 elasticsearch down


Posted Tuesday, October 06, 2015 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52348.aspx