8.0 MiCC/IVR Application and Service log folder locations


Article ID: 52357 - Last Review: October 21, 2015

 

SUMMARY

This article contains the folder location (and file name) of each Contact Center Management and IVR service and application.


NOTE:  [InstallDir] refers to where the software installs.  By default this is now C:\Program Files (x86)\Mitel\MiContact Center\ however on servers that were upgraded it may still be C:\Program Files (x86)\prairieFyre Software Inc\CCM\ or another directory if you specified an alternate location.

 

CLIENT LOGS


Windows Vista SP2/7.0 SP1/8.0/8.1 Client Logs

Application/Service  Log Location and Name
ACD Inspector C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ACDInspector.log
Contact Center Client  C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ContactCenterClient.log 
Flexible Reporting  C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\FlexibleReporting.log
Forecasting Tool  C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\ForecastingTool.log
Ignite  C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\Ignite.log
Inspectors Tool C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\InspectorTool.log
MiContact Center Installer [InstallDir]\Logs\MiCC.Installer.Core.log
MiAudio Emulation Server [InstallDir]Services\MiAudioEmulationServer\Logs\MiAudioService.log
SalesForce Browser Connector C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\browser_connector.log
SalesForce CTI Connector C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\cti_connector.log
SalesForce CTI Application C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\SalesforceCTI.log
SalesForce 3300 Adapter C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\Mitel3300AdapterEngineLog.txt
SMDR Inspector C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\SMDRInspector.log
Updater Service [InstallDir]\Logs\UpdaterService.log
Workforce Scheduling C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\WorkforceSchedulingClient.log
YourSite Explorer C:\Users\[Username]\Documents (or \My Documents\)\CCMLogs\YourSiteExplorer.log




 

SERVER LOGS

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Application/Service  Log Location and Name 
MiContact Center Auditor  [InstallDir]\Logs\prairieFyre.Services.Auditor.Server.log 
MiContact Center Configuration Manager  [InstallDir]\Logs\ConfigService.log
MiContact Center Data Collection  [InstallDir]\Logs\prairieFyre.Services.Collector.log 
MiContact Center Data Processor  [InstallDir]\Logs\DataProcessor.log 
MiContact Center Data Synchronization  [InstallDir]\Logs\prairieFyre.Services.DataSynchronizationService.log 
MiContact Center Enterprise [InstallDir]\Logs\prairieFyre.Services.EnterpriseServer.log
*MiContact Center Inbound Router [InstallDir]\Logs\RoutingInboundService.log
MiContact Center Installer [InstallDir]\Logs\MiCC.Installer.Core.log
MiContact Center Maintenance Alarm Dispatcher [InstallDir]\Logs\MaintenanceAlarmDispatcher.log
MiContact Center MassTransit Runtime [InstallDir]\Logs\MassTransitRuntimeServices.log
MiContact Center Media Router [InstallDir]\Logs\RoutingMediaService.log
MiContact Center MiTAI Proxy [InstallDir]\Logs\MiTAIProxyServerLog.log
*MiContact Center Music on Hold [InstallDir]\Logs\IvrMusic.log
*MiContact Center Outbound Router [InstallDir]\Logs\RoutingOutboundService.log
MiContact Center Reporter [InstallDir]\Logs\Reporting.log
MiContact Center Scheduling [InstallDir]\Logs\CCSServer.log
MiContact Center Server Monitor [InstallDir]\Logs\ServerMonitoringAgent.log
MiContact Center Sms [InstallDir]\Logs\SmsService.log
MiContact Center SQL Writer [InstallDir]\Logs\prairieFyre.Services.SQLWriter.log
MiContact Center Storage [InstallDir]\Logs\StorageService.log
Support Packager [InstallDir]\Logs\SupportPackager.log
*MiContact Center UPiQ [InstallDir]\Logs\RoutingUPiQService.log
MiContact Center Wallboarder [InstallDir]\Logs\PFWALLBOARDER_LOGS.txt
MiContact Center WFM Connector [InstallDir]\Logs\prairieFyre.WFM.Service.log
Collector MiTAI Apps [InstallDir]\Logs\prairieFyre.Collector\Logs\MitaiApps.log
*IVR Port Logs [InstallDir]\Logs\Devices\[port#] - [media server IP]_Vwm[port type].log
MiTAI Proxy MiTAI Apps [InstallDir]\Logs\prairieFyre.Services.MitaiProxyServer\Logs\MitaiApps.log


*IVR Services may be on the Enterprise Server, or a Remote Server.  The logs will exist on the server that controls the IVR Services for you.



 

APPLIES TO

CCM version 8.0

Keywords: ccm 6110 client server logs location folder file name logging ivr

Posted Tuesday, October 20, 2015 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52357.aspx