WFM Connector - FTP not keeping local copy of data


Article ID: 52365 - Last Review: October 26, 2015

PROBLEM

When configuring the WFM Connector, you specify an FTP server, and check the box to Keep local files.  When testing, you find that a local copy is not being kept.



CAUSE

The WFM service does not receive configuration changes to it's behavior without a service restart. 



RESOLUTION

After making changes to Work Force Management in YourSite Explorer, restart the prairieFyre Workforce Management Service on the MiCC server.

NOTE: If you are using Impact 360, you must restart the prairieFyre Workforce Management Service on the Verint server as well.



APPLIES TO

MiCC all versions 

Keywords: WFM connector keep local copy files


Posted Monday, October 26, 2015 by AndrewM
http://micc.mitel.com/kb/KnowledgebaseArticle52365.aspx