HotFix KB319366 - Chat history/transcripts missing some lines of conversation

Article ID: 52387 - Last Review: December 10, 2015


When reviewing chats in Ignite's History section, users found that some chats appeared to be missing lines from the conversation. 


In some cases there was an error when closing the chat room, resulting in the room being closed by an audit.  By this time there was a risk of some chat messages being lost. 


This hotfix is to be applied onto MiCC Version

1. Download the attached KB319366.EXE file to the MiCC server.
2. Double-click the KB319366.EXE file and follow the on-screen prompts.

NOTE: Installing this update will restart the prairieFyre services.  In order to void service interruption we recommend applying the hotfix after hours or during a scheduled maintenance window. 



Keywords: chat history transcript transcripts incomplete missing lines messages

Posted Thursday, December 10, 2015 by AndrewM