After restoring a backup which contains SMS configuration, the SMS service does not receive the updated configuration


Article ID: 52402 - Last Review: December 22, 2015

PROBLEM

After restoring a backup which contains SMS configuration, the SMS service does not receive the updated configuration information. 




RESOLUTION

To correct this, you can either:
1. Make a cosmetic change to the SMS Media Server in YourSite Explorer and save.
2. Restart the MiContact Center Sms service.



APPLIES TO

MiCC Version 8.0 and newer 

Keywords: SMS configuration backup restore service restart


Posted Tuesday, December 22, 2015 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52402.aspx