Workforce Management Connector settings are lost from YourSite Explorer after upgrade


Article ID: 52403 - Last Review: December 23, 2015

PROBLEM

After upgrading your MiContact Center software, the WFM Connector settings in YourSite Explorer are lost. 



CAUSE

The WFM Connector was originally implemented as a professional services extra, which required it's settings to be saved in the registry instead of the main database.  For compatibility reasons, this is still the case.  As such when upgrading the MiCC software that registry key could be reset. 



WORKAROUND

After upgrading the MiCC software, please ensure that you update your WFM connector settings in YourSite Explorer. 



APPLIES TO

MiCC all versions 

Keywords: WFM workforce management settings lost


Posted Wednesday, December 23, 2015 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52403.aspx