Workforce Management Connector settings are lost from YourSite Explorer after upgrade

Article ID: 52403 - Last Review: December 23, 2015


After upgrading your MiContact Center software, the WFM Connector settings in YourSite Explorer are lost. 


The WFM Connector was originally implemented as a professional services extra, which required it's settings to be saved in the registry instead of the main database.  For compatibility reasons, this is still the case.  As such when upgrading the MiCC software that registry key could be reset. 


After upgrading the MiCC software, please ensure that you update your WFM connector settings in YourSite Explorer. 


MiCC all versions 

Keywords: WFM workforce management settings lost

Posted Wednesday, December 23, 2015 by AndrewMontpetit