HotFix KB320774 - Classification Codes intermittently don't peg on Agent Account Code Compliance reports, but show on Lifecycle Reports


Article ID: 52405 - Last Review: December 29, 2015

PROBLEM

Intermittently some Classification codes were not pegging in Agent Account Code Compliance reports. 




RESOLUTION

This HotFix is to be installed onto MiContact Center Version 7.1.3.1


1. Download the attached KB320774.EXE file to the MiCC server.
3. Double-click the KB320774.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruptions we recommend applying this update after hours, or during a scheduled maintenance window.

APPLIES TO

MiCC Version 7.1.3.1 

Keywords: 320774 KB320774 classification code codes compliance report


Posted Tuesday, December 29, 2015 by AndrewMontpetit
http://micc.mitel.com/kb/KnowledgebaseArticle52405.aspx