HotFix KB319897 - Discrepancies in number of ACD calls handled between Performance and Event reports

Article ID: 52409 - Last Review: January 13, 2016


When comparing Performance and Event reports, the number of ACD calls were not lining up.


This HotFix must be installed onto MiCC Version

1. Download the attached KB319897.EXE file to the enterprise server.
2. Double-click the KB319897.EXE file and follow the on-screen prompts.
3. Re-summarize the time period that was showing discrepancies.

NOTE: Installing this HotFix will restart the prairieFyre services. In order to avoid service interruption, we recommend applying this update after hours or during a scheduled maintenance window.



Keywords: 319897 KB319897 acd calls handled performance event report reports

Posted Wednesday, January 13, 2016 by AndrewMontpetit