HotFix KB321873 - Some IVR ports in Ring-No-Answer state.

Article ID: 52419 - Last Review: February 1, 2016


Some IVR ports are becoming stuck in a Ring-No-Answer state.


This Hotfix must be installed onto MiContact Center Version, and a number of hotfixes.  NOTE: These must be installed in the following order.

1. Install KB285893
2. Install KB319939
3. Install KB320611
4. Install KB319188
5. Install KB320774
6. Install KB319897
7. Download the attached KB321873.EXE to the Enterprise Server.
8. Double-click KB321873.EXE and follow the on-screen prompts.

NOTE: Installing each of these hotfixes will restart the prairieFyre services.  In order to avoid service interruption we recommend applying these updates during a scheduled maintenance window.  You should plan for the installs taking 5 to 10 minutes each.



Keywords: 321873 KB321873 IVR port ports RNA ring-no-answer ring no answer

Posted Wednesday, February 10, 2016 by AndrewMontpetit